Who we are

Our website address ishttps://arisehealthcare.co.uk/

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Home Instead Senior Care network is a nationwide franchise network and each office operating under the Home Instead Senior Care brand is independently owned and operated.

Gevic is committed to protecting the privacy and security of your personal information. This Data Protection Promise describes how our network collects and uses personal information about you in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

This Promise applies to information which we, as a care company, collect about:

• all visitors to our website;
• prospective, current and former clients and their family members;
• job applicants and current and former employees;

This Promise aims to give you information on how we collect and process your personal data but if you have any further questions or would like more information, please use the contact us page.

This website is not intended for children and we do not knowingly collect data relating to children.

Our promise to you:

We will comply with data protection law when it comes to the processing of your data. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have told you about.
6. Kept securely.

Who We Are

We are a limited company. You can access full details of who we are, such as our full company name, registered number and registered office address on our Contact Us page.

How to Contact Us

You can always contact Us by email or telephone or by completing our online enquiry form. All of these are available on the Contact Us page.

The kind of information we collect and hold about you and why

The kind of information we collect about you will depend on who you are. Sections below explain in detail what information we collect on each group of individuals with whom we work or whom we come in contact with.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, but we will only do so where this is required or permitted by law.

Clients & clients’ families

If you are a client, prospective client or former client, or a client’s, prospective or former client’s family member, we may collect, store, and use the following categories of personal information about you:

• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
• Date of birth, gender, marital status and any other information which you feel may be relevant in order to provide you or your family with the service that you require.
• The personal data which we collect includes information concerning health and other medical and health information which is considered to be a special category of data. We need to collect and process this information in order to provide our services and our lawful basis for doing so is the fact that such processing is connected with provision of social care.
• We collect and process your personal data for the purposes of:

Please note that without collecting and processing certain personal data including any data required from you, your family or next of kin, we will be unable to provide our services. As such, if you would like us to provide the services to you or your family, we will require certain information from you.

Job Applicants

If you are applying for a job with us, we may collect, store, and use the following categories of personal information about you:

• Your IP address
• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
• Date of birth, gender, marital status and dependants
• Salary, annual leave, pension and benefits information
• Recruitment information (including copies of right to work documentation, references and other information included in a CV or cover letter or as part of the application process)
• Employment records (including job titles, work history, working hours, training records and professional memberships)

We may also collect, store and use the following “special categories” of more sensitive personal information in order to meet our obligations under employment law:

• Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions
• Trade union membership
• Information about your health, including any medical condition, health and sickness records.
• Information about criminal convictions and offences

We collect and process your personal data in order to:

If you fail to provide certain information when requested, we may not be able to continue to consider your application.

Employees

If your application is successful then in addition to the information we have already collected about you during the recruitment process, we may also collect, store, and use the following additional categories of personal information about you:

• Next of kin and emergency contact information
• National Insurance number, bank account details, payroll records and tax status information
• Salary, annual leave, pension and benefits information
• Start date
• Copy of driving licence
• Employment records (including job titles, work history, working hours, training records and professional memberships)
• Performance information, disciplinary and grievance information
• Where we have the facilities to do so, CCTV footage and other information obtained through electronic means such as swipe card records
• Information about your use of our information and communications systems
• Photographs of you which we have to keep on your personnel file and which may be displayed in our office.

We collect and process your personal data in order to:

Below are some examples of the purposes for which we collect your data but this list is not exhaustive:

• Matching you with our clients
• Making a decision about your recruitment or appointment
• Paying you and deducting tax and National Insurance contributions
• Where relevant, for the purposes of making available certain benefits to you and Liaising with your pension provider
• Administering the contract we have entered into with you, business management and planning, including accounting and auditing
• Conducting performance reviews, managing performance and determining performance requirements
• Assessing qualifications for a particular job or task, including decisions about promotions, education, training and development requirements
• Managing sickness absence
• To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution

We may also collect, store and use the following “special categories” of more sensitive personal information in order to meet our obligations under employment law:

• Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions
• Trade union membership
• Information about your health, including any medical condition, health and sickness records
• Information about criminal convictions and offences

We will use such sensitive information in the following ways:

• We will use information relating to leaves of absence, which may include sickness absence or family related leaves, to comply with employment and other laws.
• We will use information about your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work, to provide appropriate workplace adjustments, to monitor and manage sickness absence and to administer benefits.
• We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as paying you or providing a benefit), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).

How is your personal information collected

We typically collect personal information directly from you or if you are a job applicant through the application and recruitment process, through your visit to our website either via the Contact Us forms sometimes from an employment agency or background check provider. We may sometimes collect additional information from third parties including former employers, credit reference agencies or other background check agencies.

How long we keep your data

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Clients & clients’ families

To comply with our legal and regulatory obligations we have to retain your personal data for a period of 7 years from the date of last entry. Once this period has expired, all of your personal data will be permanently deleted.

Job Applicants

If your application is successful, the retention of your personal information will be governed by the retention timescales applicable to our employees.

If your application is unsuccessful, to comply with our legal obligations we may retain your personal information for up to 6 months after we have notified you of the outcome of our recruitment decision unless you have given us your express explicit permission to retain your information for longer.

Employees

To comply with our legal obligations we have to retain the majority of your records for 6 years from the date your employment with us ends.

Referral Provider Network, Suppliers & Third Parties

We will keep your data for as long as the relationship between you and us is continuing. Once the relationship has ended, your personal data will be permanently deleted.

Who has Access to Your Data

Some of your information may be shared with:

• the relevant members of our staff including CAREGivers, who need to know this information in order to provide our services to you or your family. We will only share such of your information as our CAREGivers need to know in order to carry out their job;
• our office personnel involved in the management and administration of the care services which you or your family are receiving;
• other health and/or social care professionals and emergency services where appropriate.

As a condition of us being able to provide you with Home Instead Senior Care services, our franchisor, HISC UK will have access to your information to:

• monitor how we provide the services;
• monitor the quality of the services we provide to ensure they meet with Home Instead Senior Care standards;
• ensure that the quality of the services which we offer is continually upheld, enhanced and refined.

Your Duty to Inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the application process.

Your Rights

Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:

1. Right to Access – this means that you can ask us for a copy of all personal data we hold about you. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
2. Correction Right – if you believe that any of the information we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and we will be happy to do so unless we are prevented from doing so by law or regulation.
3. Right to be Forgotten – this enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete the data and must continue to retain it.
4. Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data.
5. Right of Objection to Processing – you have the right to object to us using your data for direct marketing purposes and to profiling.
6. Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
7. Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We don’t use or rely on automated decision-making.

Right to Complain

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or telephoning the ICO helpline on 0303 123 1113.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy

Changes to this privacy policy

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.

If you have any questions about this privacy notice please contact us